In this section
Information for LEAs and other responsible bodies
Meeting your needs
At SENDIST we aim to provide you with the best possible service throughout the appeal.
This is our commitment to you:
If you write to us during an appeal, or request information, we will
- answer any questions you ask as fully as possible;
- if you need a written response, we will get it to you within 10 working days.
If you phone us, we will
- aim to answer your call within 20 seconds.
- If we can't, you can leave a message on our answer phone and we will get back to you within one working day;
- answer the questions you ask impartially and professionally;
- tell you who you are speaking to.
Do you have any special requirements?
If you need any particular arrangements for the hearing such as needing an interpreter or signer, please tell us as soon as possible, and we will arrange for one to attend. Any documents written by the parents in another language will be translated before they are sent to you.
Please let us know if any of your parties are who attending the hearing have a disability, which may affect arrangements, for example, a need for wheelchair access.
