In this section
Information for LAs and other responsible bodies
Meeting your needs
At SEND we aim to provide you with the best possible service throughout the appeal.
This is our commitment to you:
If you write to us during an appeal, or request information, we will
- answer any questions you ask as fully as possible;
- if you need a written response, we will get it to you within 10 working days.
If you phone us, we will
- aim to answer your call within 20 seconds.
- answer the questions you ask impartially and professionally;
- tell you who you are speaking to.
Do you have any special requirements?
If you need any particular arrangements for your hearing such as needing an interpreter or signer, please tell us as soon as possible, and we will arrange for one to attend.
Please let us know if anyone who is attending the hearing with you have a disability, which may affect arrangements, for example, a need for wheelchair access.
We will do our best to meet all your access needs.
