About us
Standards
We will endeavour to process all appeals, claims and correspondence in line with our performance targets. These are our latest performance figures.
We will register 75% of appeals/claims within 10 working days
| February |
March |
April |
May |
June |
July |
| 100% |
99% |
99% |
99% |
99% |
98% |
We will process 75% of case statements within 10 working days
| February |
March |
April |
May |
June |
July |
| 97% |
94% |
92% |
92% |
72% |
34% |
We will issue 75% of decisions within 10 working days
| February |
March |
April |
May |
June |
July |
| 64% |
75% |
63% |
76% |
78% |
81% |
We aim to dispose of 75% cases within 22 weeks from registration
| February |
March |
April |
May |
June |
July |
| 79% |
81% |
77% |
76% |
82% |
89% |
